Shipping + Returns
SHIPPING POLICY
USA | Free over $100!
Orders ship out from Brooklyn, NY twice a week and are shipped via USPS first class or priority mail. Every package comes with a tracking number which is e-mailed to you when the package ships. Estimated arrival times vary by location, but usually your goods will arrive in 1-2 days in the NY/NJ/PA/CT, and 2-3 days in the rest of the country.
If you have any special requests (extra insurance, signature confirmation, hold for pick up) or would like overnight shipping, please contact us for a quote.
We can not be held responsible for lost, stolen, or unclaimed packages.
INTERNATIONAL SHIPPING
CANADA | Free for orders over $200
WORLDWIDE | Free for orders over $500
Orders ship out from Brooklyn, NY twice a week and are shipped via USPS international first class or priority mail, as well as UPS on rare occasions. You will receive a tracking number via e-mail, and estimated arrival time is 7-14 business days from shipment. If the item was sent via first class international mail, this will usually only track an item until it leaves the USA distribution center in Jamaica, NY.
Orders shipped to the UK are subject to 20% VAT duties, collectible prior to shipping.
Customs delays, import duties and taxes are not included in the item price or shipping cost. If you don't receive notice of your package's arrival within 14 business days, please check with your local post/customs office to locate the package. We do not issue refunds for unclaimed or seized packages.
* Please note that estimated arrival times are not guaranteed by OMNIA.
RETURN POLICY
If an item just isn't right for you (it happens, we know!), you can return it.
Simply reach out to the store via the "contact us" tab or e-mail hello@omnia.shop within 3 days of receiving the item and we will provide you with instructions for sending back along with a prepaid return label (unless local pick-up/drop-off is preferred). Item(s) must be sent back within 10 days, with tracking, and received in their original condition in order for a refund to be processed.
All orders are subject to a 20% fee for refunds, or 10% fee for store credit. For items under $100, the fee is a minimum of the return shipping cost. For all returns, the restocking fee may be waived or reduced with local drop-off within the return-window timeframe of 10 days.
Items on sale are not eligible for returns. Please allow 3 days from receipt of item for a refund to be processed.
Due to the nature of pre-loved vintage items, all merchandise is sold as-found. Please review measurements, photos and condition report before purchasing. And feel free to ask us questions about fit/fabric/measurements/etc!
If there is a major discrepancy or an overlooked (major) flaw, the restocking fee will be waived entirely and return shipping will also be covered. This is subject to shop owner's discretion and does not include average wear and tear of an item.
We go the extra mile to provide accurate measurements, fabric descriptions, condition reports and high quality photos to help you "see" the product as much as possible before purchasing. Please note that small flaws are common for vintage items, as they've been around for so long and are pre-loved. This often adds to their character!
Return Shipping Address:
Omnia
126 13th St #2
Brooklyn New York US 11215